Technical Support

Our customer team is ready to support you with any aspect of performance or availability related to Unifier solutions and tools. Dicom Systems provides support by phone and email to sites under a current license.

Customers can submit support tickets through our 24/7/365 support channels listed below: 

General Questions

For general or less urgent inquiries, send an email so that we may quickly forward it to the best expert to answer your questions. End of Life Policy Guidelines for the Unifier hardware appliance version can be found here. 

Technical Support Contact

Technical Support: 415.684.8790 (select option 1)
Email: support@dcmsys.com

Our customer team is ready to support you with any aspect of performance or availability related to Unifier solutions and tools. Dicom Systems provides support by phone and email to sites under a current license.

Customers can submit support tickets through our 24/7/365 support channels listed below: 

 

Email

*Preferred method for improved communication and ability to attach screenshots

Submit support ticket emails to: support@dcmsys.com 

Please include the following information when submitting support requests:

  • Name and contact information
  • Router serial number/description 
  • Log-in to the unit to verify
    For example: ‘1234 ACME DCMSYS UNIFIER PRI’ 
  • Description of the issue 
  • Scope of the issue
    For example: A single study is not routing or no studies are routing?
  • Approximate date and time when the issue began
  • Have there been recent changes made to the infrastructure?
    Example: network, VMware, power outage, etc. 
  • Include any relevant screenshots that will assist us in understanding the request
  • AE Title of modality, if applicable
  • IP address of modality, if applicable
    Examples: accession number / PatID (no PHI)

Call

Dicom Systems Support: 415-684-8790, option 1