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Frequently asked questions about Dicom Systems 

Who is Dicom Systems?

In 2008, Dicom Systems started with the idea to design a high-performing “Cisco router for Imaging” that could power fast, efficient and scalable teleradiology workflows in high latency, low bandwidth environments.

From its beginning as an authority on DICOM routing, the company’s vision has evolved with the launch of Unifier, an Enterprise Imaging platform with solutions for interoperability, workflow, archiving, cloud and AI on-ramp. Today, Unifier has been deployed to hundreds of sites with 8 billion images being routed through the platform annually. Technology and customer service from Dicom Systems has garnered recognition by RSNA Image Share Validation for IHE conformance, HIMSS Interoperability Showcase, and Google Cloud Partner Awards for 2017 Innovative Solution in Health Care. Proven at worldwide deployments, Dicom Systems is preferred by top healthcare enterprises, government agencies and integration partners for next-generation Enterprise Imaging.

What kind of solutions does Dicom Systems provide?

Unifier by Dicom Systems is a platform that enables intelligent workflow and communication between disparate imaging systems and equipment, and provides a scalable and reliable engine to transform and efficiently manage image data. You can think of Unifier as a Swiss Army knife for imaging departments: if there is a problem related to image data integration, transmission or management, Unifier has a feature than can solve it. The Unifier platform can perform many critical functions to power imaging workflows within and beyond a healthcare enterprise. Unifier fills the gaps in your enterprise imaging strategy from solving your workflow outliers, such as complex routing and load balancing, to providing an enterprise-grade DICOM Modality Worklist across multiple sites.

Who do you work with?

To date, Dicom Systems has hundreds of installations across the United States, including Hawaii and Alaska, as well as an expanding presence in Europe, Africa, and Australia New Zealand. Our solutions are equipped to support healthcare providers of all sizes and areas of focus including hospitals, research labs and centers, integrated delivery networks, technology integrators and resellers—regardless of geography or bandwidth

We count Fortune 500 companies, Forbes 25 Most Profitable Hospitals, HIMSS Validated Level 6 & 7 Providers, and American College of Radiology Accredited Facility & “Diagnostic Imaging Center of Excellence” designees among our install base.

How do your solutions work with PACS?

Our Enterprise Imaging Unifier was created to achieve compatibility and improve workflow between various healthcare platforms providers. Dicom Systems solutions seamlessly integrate with your existing RIS, HIS, PACS or VNA, and their related information systems ensuring efficient and cost-effective communication across your networks.

How are Dicom Systems solutions priced? 

Dicom Systems solutions are priced on an annual license model. our solutions are cost-efficient, particularly when measured against the existing outdated and expensive technology still used by many enterprises.

Do I have to purchase the whole system?

The Unifier platform was designed so that you only purchase the modules that you need. Dicom Systems solutions meet today’s medical imaging data and image challenges, as well as complete systems that provide maximum efficiency and return on investment. 

Why are DICOM standards important? 

Properly executed, DICOM greatly enhances interoperability, which contributes to greater productivity, more security, and less downtime. Custom and proprietary tags are typically a hindrance in terms of interoperability: while they help device manufacturers handle internal metadata-related challenges, they tend to hinder other manufacturers’ ability to utilize the images unless the custom or proprietary tags are first removed.

Which vendors do you work with?

Our proprietary software solutions are compatible with any existing technology that adheres to DICOM, DICOMweb, XDS, HL7 and FHIR standards. This unique aspect of our Unifier solutions has made Dicom Systems the choice of a growing number of medical imaging enterprises across the country.

In what capacity can Dicom Systems work with the U.S. Government?

Dicom Systems is a U.S. certified small business. In addition to top hospitals and medical organizations, we are proud to be trusted by the U.S. Army to archive in over 27 million dental records. Leveraging the Dicom Systems Enterprise Imaging Workflow Unifier, the US Army Corporate Dental Systems team has migrated in excess of 27 million dental exams from its current archive into the Dicom Systems Unifier Archive (VNA). Additionally, via Web API, Dicom Systems performs real-time reconciliation of new and historic incoming records with the Defense Enrollment Eligibility Reporting System (DEERS) to ensure that the most accurate and up to date patient demographics are available in the Unifier Archive. Our Unifier routers have recently (as of August 2017) been certified as a “government clear device.”

Will the installation of a Dicom Systems solution disrupt business?

Dicom Systems offers products that can be installed with a minimum of distraction and downtime. Our products are the closest you will come to “plug and play” solutions.

Regardless of the type of Enterprise Imaging workflow Dicom Systems implements for your organization, the deployments are carefully orchestrated in collaboration with your IT team.  Before any technology is installed, we go through a detailed SoW (Statement of Work) exercise to document the intended workflow as well as all the upstream and downstream dependencies related to our role. 

We also become acquainted with your IT organization’s change management rules and procedures governing IT environment modifications.  In most cases, a dedicated test server is installed, pre-configured and tested ahead of go-live to ensure all aspects of the new solution have been covered.  We then deploy the solution into production in close collaboration with your IT professionals. The vast majority of our deployments are VMware-based, and all the configurations are performed remotely.